Job Description

Job details

Kelly Services is hiring Accounts Receivable Call Center Representatives in El Paso, TX!


Pay : $17.50/hr

Hours : 8-hr shift between 6:30am-6pm, M-F

Location : Hybrid in El Paso, TX

Position Type : Temp to hire


Responsibilities

• Handle inbound and outbound calls and emails to clients, resolving client billing requests and issues
  
  
  
  
• Update status of payments, post confirmations from cash operations, handle disputes, understand invoices and requests to assist with reconciliation, handle client reports, handle aged/open items on accounts
  
  
  
  
• Resolve simple accounts receivable disputes
  
  
  
  
• Analyze and research client requests
  
  
  
  
• Perform assigned Invoice to Cash and work cases accurately and within stipulated timelines by partnering with business unites and/or working with the client to understand and resolve routine requests
  
  
  
  
• Provide world-class service with each interaction to ensure client satisfaction and retention
  
  
  
  
• Prepare data files and correspondences for distribution to clients
  
  
  
  
• Work with banks to resolve client payment issues
  
  
  
  
• Exceed phone metrics
  
  
  
  
• Other duties as assigned

Qualifications

• Associate's Degree required, Bachelor's Degree preferred
  
  
  
  
• 1+ years of customer service experience
  
  
  
  
• Call center experience
  
  
  
  
• Basic accounts receivable knowledge
  
  
  
  
• Proficiency in MS Office Excel
  
  
  
  
• Ability to communicate professionally
  
  
  
  
• Excellent organizational skills

9687660 Kelly Services

Job Tags

Temporary work, Shift work,

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