Your Role
Mission
To ensure the Service Operations team operates smoothly and efficiently by streamlining administration processes, improving communication, and providing comprehensive support and training. Our goal is to enhance overall customer satisfaction and support the Service Operations team both at corporate level and regions in delivering exceptional service to our customers.
Roles and Responsibilities
Business Support: 40% Maintain and improve Service administration processes and routines. Contribute to updating communication, documentation, and training support to the Regions and Service Operations team. Assist in the onboarding of new users and offboarding actions within Operations and Vendor system. Additional support of National account communications, service order progress, and resolutions.
System and Data Management: 20% Ensure the CTS Resource SharePoint and all associated documentation are up to date, prioritizing ease of access. Support each region in reviewing and utilizing various reports and submit request for updating them as needed. Ability to analyze complex data sets and make recommendations.
Acquisition Support: 20% Act as an additional resource for future acquisitions, ensuring data accuracy for proper loading procedures. Support operations team with new acquisitions, including service order creation, system setup, and testing.
Vendor and Supplier Management: 10% Act as additional admin point of contact for national suppliers used within Operations. Supporting in reconciling central billing for suppliers, ensuring proper cost allocation to regions, and executing the approval flow for payment
Customer Satisfaction: Contribute to positive company branding by projecting a knowledgeable, professional, and customer-oriented image to internal and external customers.
Ensure a high degree of customer satisfaction by understanding and addressing the needs of both internal and external customers.
Operational Excellence: Perform duties in accordance with Atlas Copco standards, striving for efficiency and effectiveness in all operations. Take appropriate actions to complete tasks, establishing and maintaining necessary communications. Demonstrate flexibility in learning new tasks and supporting the organization’s evolving requirements. Collaboration communicating clearly and efficiently across teams, including but not restricted to colleagues and international support teams.
To succeed, you will need
Qualifications
Supervisory Responsibility
Education
2-year Business degree or equivalent experience.
Skills
Must be a self-directed team player, who has a positive attitude and the ability to motivate others without direct authority. Ability to thrive within fast-pace environment, managing multiple priorities, manage complex tasks with minimal supervision. Service-oriented with excellent organizational, interpersonal, verbal, and written communication skills. Flexibility to learn new task, comfortable with virtual trainings, virtual meetings, and support organization in new requirements that may not be predefined. Must have experience in Power BI, Microsoft Office applications (especially in Excel and Teams), or strong willingness to learn. SAP experience preferred.
Travel
No travel is required.
In return, we offer you
Choose your career with us!
Drive your Career, Explore Opportunities, Realize your Passion . . .
Attractive benefits Include:
City
Rock Hill, SC
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