Job Description: Position Summary As a Network Administrator, you will develop and maintain technical relationships with clients while ensuring their IT environments operate securely and efficiently. You will champion the Standards and Alignment process to drive client success, reduce recurring issues through root cause analysis, and provide innovative solutions. Acting as the subject matter expert (SME) for your assigned clients, you will be at the forefront of improving their IT operations. Roles and Responsibilities Perform in-depth onboarding of new clients, including inventory setup, tool deployment, workflow reviews, thorough documentation, and pain point identification. Build and maintain trust-based relationships with client points of contact, serving as their dedicated IT provider. Gain expertise in client-specific software and maintain vendor relationships for efficient support. Conduct technical assessments and workflow reviews for clients on a recurring basis. Complete internal and external vulnerability scans. Assist the Professional Services team with project coordination and execution. Provide technical and workflow recommendations to the vCIO team. Troubleshoot recurring issues by identifying root causes and implementing proactive solutions. Participate in internal strategy planning sessions with Systems Architects, vCIOs, and Design Desk teams. Identify and address trending client issues, collaborating with the business consulting and support teams. Contribute to the IT Standards Committee. Attend and complete internal technical or professional training sessions. Required Skills At least two (2) years of experience in a network administrator or similar role. Ability to work in a fast-paced, collaborative team environment. Strong problem-solving skills and adaptability to dynamic challenges. Excellent communication skills to explain technical concepts in simple terms. Clear and thorough documentation of work performed. Professional appearance and attitude during on-site visits. Required Experience Office 365 Administration Azure Administration Proficiency in Microsoft Teams as a user and implementer Administration of cloud file storage solutions (SharePoint, OneDrive, or ShareFile) Citrix Hypervisor and VMware ESXI Network printer configuration and support Windows Desktop OS (Windows 10, Windows 11) and MacOS Support Windows Server (20162025) Active Directory Management and Group Policy Best Practices Firewall configuration and management Preferred Experience A+ Certification Network+ Certification Security+ Certification Citrix DaaS Microsoft Azure Fundamentals Certification (AZ-900) Note: This position may require occasional out-of-state travel. Culture Fits
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