Plumbing Field Supervisor Job at P.E.A.C.H. Teams, Mission, KS

b01TNmZ3L3hQOVBpZGlYRnhnQ05JemliYnc9PQ==
  • P.E.A.C.H. Teams
  • Mission, KS

Job Description

Job Title: Plumbing Field Supervisor

FLSA Status: Exempt 

LOCATION: Mission, KS

SUPERVISES: This position supervises field staff

The Role

Work directly with customers, dispatch, and technicians or comfort specialists so they can accomplish 5 star service, every time. This individual consistently uses multiple communication platforms to ensure processes are followed by every employee in your group in every interaction. This is a fast paced opportunity for a DRIVEN, RESULTS oriented individual.

Responsibilities

  • Working closely with the technicians, dispatch, and installation manager, you will help the team complete jobs on time and under budget, helping achieve the company’s financial goals.
  • Work regularly and throughout the day with multiple slack channels both for just in time appointments and upcoming appointments to drive communication and 5* customer experience.
  • Professionally answering and making phone calls in a polite, friendly manner.
  • Calling customers and technicians or comfort specialists to set up appointments and review progress during jobs.
  • Work with technicians or comfort specialists through slack messaging to ensure process adherence and 5* service is provided per company guidelines and best practices.
  • Know how to establish customer rapport to ensure highest levels of satisfaction including understanding and delivering quality assurance final calls.
  • Make sure that all options are provided to customers and packages and pricing follows company guidelines.
  • Participate actively in all formal exercises and on-the-job training
  • Assist in completing accurate and timely paperwork both through slack and service titan.
  • Ensure each technician or comfort specialist documents and completes all needed paperwork for next step in 5* customer experience.
  • Driving standards and actions in accordance with attached process flowcharts.

Requirements

Competencies for Success

  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communications.
  • High integrity with advanced social skills and ability to make solid connections.
  • Strong desire to be a better at your job tomorrow than you are today.
  • Personality that blends well with a fast-paced, goal-driven environment.
  • Competitive individual contributor and leader who also loves to win as a team.


Decision Making

  • This position requires that the incumbent work closely with his/her supervisor on all non-routine questions, concerns or processes.

Physical/Mental Requirements:

  • The physical/mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • While performing the duties of this job, the employee is regularly required to reach with hands and arms and stoop, lift up to 25 pounds, kneel or crouch, and have good spatial awareness. Mental and Visual attention is critical as the Plumbing Field Supervisor regularly works with multiple customer appointments at one time via phone and slack monitoring.
    • Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performance by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Benefits

  • Compensation: $80K+

Job Tags

Full time,

Similar Jobs

WakeMed Health & Hospitals

Student Nurse Extern Job at WakeMed Health & Hospitals

Overview: The Nurse Externship Program is sponsored by the Nursing Education Department and is a 9-week program beginning May 19th in which you will partner with an experienced Registered Nurse preceptor in a Medical/Surgical or Emergency Department setting. You will gain... 

Cabinet Arthur Hunt

Head of Internal Communication (F/M). Job at Cabinet Arthur Hunt

 ...ation dune Fondation groupe, etc.Dans ce contexte, notre client recrute dans le cadre dune cration de poste un Head of Internal Communication (F/M) .Vous tes en charge de lensemble de la communication interne du groupe, de son laboration jusqu sa mise en uvre... 

Sanford Health

RN Case Manager - Home Health - FT Job at Sanford Health

 ...Careers With Purpose Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States...  ...Salary Range: $34 - $51 Department Details At Sanford Home Care Bismarck, we provide compassionate health services that support... 

Open Sky

School Principal Job at Open Sky

 ...Job Purpose Under the direction of the Executive Director, the Principal will act as a strategic and dynamic leader to guide a high-performing school to ensure strong academic gains and the character development of every scholar. S/he will serve as chief administrator... 

PTG

Rack Build Technician Job at PTG

 ...Purpose The Rack Build Technician is responsible for the assembly, wiring, programming, and testing of A/V racks and related equipment. This role ensures all systems meet functional, technical, and quality standards before deployment. The Rack Build Technician also supports...