Job Description
V2Soft () is a global company, headquartered out of Bloomfield Hills, Michigan, with locations in Mexico, Italy, India, China and Germany. At V2Soft, our mission is to provide high performance technology solutions to solve real business problems. We become our customer’s true partner, enabling both parties to enjoy success. We are committed to promoting diversity in the workplace, and believe it has a positive effect on our company and the customers we serve. Description: POSITION DUTIES / RESPONSIBILITIES COLLABORATE:
- Pairing with Teams System and Software Engineers to make sure everyone is on the same page. Spearheading Communication throughout the launch process.
- PERSONAS: Document Personas (job title + job description + experience level + goals + pain points) by performing interviews, JAD Sessions, user research, surveys and observing people doing their job. Understand pain points, Improvements, Possible benefits, Guidelines and Objectives. USE CASES: Identify and document Use Cases.
- REQUIREMENTS MANAGEMENT: Identify and document Requirements. Review requirements to ensure that best practices have been adhered to (e.g.; testable; requirements are not combined; etc.). Work with Product Team to ensure that requirements traceability has been established.
- MAP/OPTIMIZE PROCESSES: Map and improve processes via Swim Lane Diagrams and Value Stream Maps (VSMs)
- UNDERSTAND ARCHITECTURE: Work with Architects to understand / design (as needed) the product, technical and data architecture and how they affect characteristics of the product.
- EVALUATE: Provide feedback and recommendations on presented products.
- DESIGN: Product Visuals (Sketches, Graphics and Branding), Various Prototypes, Informative and Interactive Designs, User Flows/Journeys, Wireframing, Mapping and Design Boards needed to demonstrate planned functionality. Review the wireframes with users to get feedback and ensure that they are intuitively obvious from a usability perspective.
- USABILITY/USER EXPERIENCE: Perform Usability Testing (heuristic reviews, A/B testing, use case walk-throughs, etc.) to ensure that the product achieves the requirements and adheres to usability best practices. TEST: Perform application testing to ensure it achieves the requirements. TRAIN: Assist with creation of training materials.
Skills Required: - Personal and Professional include strong verbal/written communications, critical thinking, consulting, decision making Knowledge of interviewing techniques User Persona definition User Journey mapping
- Use Case definition Requirements / requirements traceability User interface design and development + experience creating styles and style guides Knowledge of the Veterans With Disabilities Act and how it affects Client internal-facing and external-facing applications, plus knowledge of WCAG (World Consortium of Accessibility Guidelines) Process mapping / swim lanes Knowledge of and experience with testing products
Skills Preferred: - Product Development, Product Design, Agile Methodology, Design Thinking, User Research, Competitive Analysis, Financial Analysis
Experience Required: Experience Preferred: - L2/L3 support experience Creative Empathetic Story Telling Risk management Basic Psychology Knowledge Knowledge of software and applications
- Understanding of the technology related to supported products Understanding of Lean concepts, including DMAIC and DFSS
Education Required: - Bachelors with 3+ years experience or Masters.
V2Soft is an Equal Opportunity Employer ( EOE). - to view all of our open opportunities and to learn more about our benefits.
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