Job Description

Broadband Network Technician I, II or III

Location: La Conner, WA

Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.

Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond. Entrepreneurial yet established and growing organization where you can make a true impact!

The Broadband Network Technician I, II, or III is responsible for detecting, troubleshooting and resolving system outages for data, video, and telephone. This role will be responsible for emergency restoration of coax, underground cable, maintenance of power supply, leakage and splicing. The BNT I is required to maintain documentation as needed. This role participates in a 24/7 on-call rotation.

Where you will work:

• This position will be based in Astounds La Conner, WA office

A Day in the Life of the Broadband Technician:

• Detect, troubleshoot and resolve system outages
• Emergency coax restoration
• Underground cable
• Maintenance (power supply, actives)
• Leakage
• Splicing
• Documentation
• Participation in a 24/7 on-call rotation
• Other duties as assigned

What You Bring to the Table:

• Experience: 2+ years telecom technician preferred
• Competencies: Maintain satisfactory driving record and have a valid driver's license; Customer Service, Communication (verbal, written), Basic Computer Skills; Aptitude to learn to skills; Problem solving; Time Management; Teamwork; Working alone; Ability to read and interpret maps; Bucket Certified; Ohm's; Understand the Outside Plant
• Knowledge, Skills and Abilities: Ladder; Hand or Power Tools; Customer Service; Communication (verbal, written); Basic Computer Skills; Aptitude to learn to skills; Problem solving; Time Management; Teamwork; Working alone

Education and Certifications:

• High school diploma or equivalent

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program
  Benefits listed above are for regular full-time positions

The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. The base salary range in Washington for this position, plus opportunities for bonus, benefits and commission, if applicable, is:

• Broadband Network Technician I - $23.15 - $32.41 per hour
• Broadband Network Technician II - $24.31 - $34.03 per hour
• Broadband Network Technician III - $25.53 - $35.74 per hour

Take care of our customers

Take care of each other

Do what we say we are going to do

Have fun

Diverse Workforce / EEO :

Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

CCPA Employee Privacy Policy (For California Candidates Only):

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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